Customer Feedback Survey

HTML

Personal Information

Your Name*What should we call you?

Your Email Address*How can we reach you?

Your Phone Number*Provide us with your mobile number

HTML

Transaction Date*When did this transaction take place?

Branch*Which branch did you visit?

Transaction Attendant*Who attended to you?

Transaction Service*What service did you request for?

HTML

If you selected 'other' (above), please describe

Timely Processing*

Yes

No

Was your transaction/request processed timely?

If NO, how long did it take the attending officer to treat your request?*

5 - 10 minutes

10 - 15 minutes

15 - 20 minutes

20 minutes and above

Officer Friendly*

Yes

No

Undecided

Was the attending teller/customer service officer friendly?

Knowledgeable Officer*

Strongly Agree

Agree

Undecided

Disagree

Strongly Disagree

Where issues arose, did the attending officer resolve such issues in a knowledgeable manner?

CommentsAny other comments or recommendations?