Lodge complaint at any of our branches, or via call center on +254 703 084 390/391 or email to customercareke@gtbank.com/callcenterke@gtbank.com. We will record your complaint/feedback and issue you with a reference number.
We will acknowledge your complaint/feedback within 24 hours.
If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
We will endeavor to resolve the complaint within 72 hours. However, should we require more time to it, we will keep you updated with progress after every 72 hours until the complaint is resolved.
Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution, and get back to you.
