Platinum Mastercard

Benefits

Make day to day payments at any POS
Enjoy making swipe payments at no charge
Enjoy exclusive seasonal offers when swiping*
Enjoy exclusive offers whenever you swipe
Transact internationally
Multi-purpose spending companion
Make free online transactions
Enjoy safe transactions
Receive SMS and email notifications for every transaction
Valid for 4 years

Special Benefits

No joining fee.
Locally & Internationally accepted.
Get a consolidated email statement detailing all the previous month’s transactions for free.
Enjoy up to 45 days interest free credit.
Enjoy financial flexibility. GTBank Platinum credit card requires only that you make a payment that equals or exceeds “the minimum payment required” as shown on your statement. The minimum payment is 20% of your total usage.
Secure online transactions through Mastercard secure code service when making payments.

Requirements

Issued upon request to all Guaranty Trust Bank (Kenya) Limited Individual, Business, NGO and Corporate account holders.

First time issuance of a Platinum credit card is free.

Transaction Limit

Local and International ATM daily withdrawals: Kes 100,000
Local and International POS daily transactions: Kes 500,000
International Online Daily Transactions: Kes 100,000

Note: *These limits can be amended upwards or downwards upon request*

Credit Limits and Relevant Charges

Platinum Mastercard Credit Cards are issued to applicants who require limits below KES 500,000. The credit cycle is 45 days.

Interest is charged at a rate of 3% of the total amount due each month.

Annual subscription charges are:

Primary card – Kes 4,500 plus 20% excise
Supplementary card – Kes 2,500 plus 20% excise

Credit Card Cycle

The credit card cycle begins on 16th of each month and runs through to 15th of the following month. Monthly statements are sent on 16th of every month.

The minimum payment required is 20% of credit card usage, which must be paid on or before the 2nd of the following month (15 day period) to avoid late payment fee.

Security Tips

Do not share PIN with anyone.
If the card is suspected to be compromised, report to the nearest branch or call 0703084390/1
Avoid sharing your full card number, expiry date and card verification value with anyone
Always keep your cards safe. In case the card is misplaced/lost, this should communicate to the bank to block the card immediately.

Transaction Process

Card transactions on debit cards are real time.

Complaints Handling Process

Lodge complaint at any of our branches, or via call center on +254 703 084 390/391 or email to customercareke@gtbank.com/callcenterke@gtbank.com. We will record your complaint/feedback and issue you with a reference number.
We will acknowledge your complaint/feedback within 24 hours.
If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
We will endeavor to resolve the complaint within 72 hours. However, should we require more time to it, we will keep you updated with progress after every 72 hours until the complaint is resolved.
Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution, and get back to you.

Rights and Obligations

You can find the full Terms and Conditions for our products HERE.
Data Privacy Policy is part of our Terms and Conditions, which you can find HERE.

Card Fees

Card Issuance is free
Card Replacement Kes 1,000 plus 20% excise
Card renewal Kes 1,000 plus 20% excise