1. Home
  2. Personal Banking
  3. Cards
  4. Mastercard Prepaid Card

Benefits

  • Make day to day payments at any POS.
  • Enjoy making swipe payments at no charge.
  • Enjoy exclusive seasonal offers when swiping*
  • Transact internationally.
  • Multi-purpose spending companion.
  • Make free online transaction.
  • Enjoy safe transactions.
  • Receive SMS and email notifications for every transaction.

Requirements

Issued upon request to all Guaranty Trust Bank (Kenya) Limited Individual, Business, NGO and Corporate account holders. 

Issuance of a MasterCard Prepaid Card costs KES 600 plus 20% excise.

Transaction Limit

Local and International ATM daily withdrawals: KES 40,000

Local and International POS daily transactions: KES 200,000

International Online Daily Transactions: KES 5,000

NB: *These limits can be amended upon request

Card replacement or renewal charge is KES 600 plus 20% excise.

N/B: A charge of Kes 35 applies for every cash withdrawal on GTBank ATMs; KES 70 on Kenswitch/Interswitch enabled ATM’s and KES 200 on MasterCard branded ATMS abroad. *All charges exclusive of 20% excise.*

  • Do not share PIN with anyone.
  • If the card is suspected to be compromised, report to the nearest branch or call 0703084390/1
  • Avoid sharing your full card number, expiry date and card verification value with anyone
  • Always keep your cards safe. In case the card is misplaced/lost, this should communicate to the bank to block the card immediately.
  • Card transactions on prepaid cards are real time.
  • Lodge complaint at any of our branches, or via call center on +254 703 084 390/391 or email to customercareke@gtbank.com/callcenterke@gtbank.com. We will record your complaint/feedback and issue you with a reference number.
  • We will acknowledge your complaint/feedback within 24 hours.
  • If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
  • We will endeavor to resolve the complaint within 72 hours. However, should we require more time to it, we will keep you updated with progress after every 72 hours until the complaint is resolved.
  • Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution, and get back to you.
  • You can find the full Terms and Conditions for our products HERE.
  • Data Privacy Policy is part of our Terms and Conditions, which you can find HERE.